Professional services
Audit service
Managing supply chains has never been more complex. Managers are challenged by the pressure of growing costs and the loss of workforce skills and expertise. Also, they need to keep up with emerging technologies, increasing customer demands, regulatory changes. and acquisitions. Organizations are working harder than ever to fulfill their missions.
Intra-logistics has become key in delivering successful products and services. Customized, customer oriented, adaptive and sustainable supply chain solutions are essential to achieve “preferred supplier” status.
Operation managers, process engineers are overloaded by daily operational issues. The LEAN-based Professional Audit Service of our team, helps you to look into your intra-logistics challenges. It will improve your supply chain and logistics performance in line with ever increasing quality.
Our team provides in-depth supply chain and logistics management know-how for you. Our experts have several years’ experience in operation and line management of large companies.
During the audit, our expert will gain solid understanding of your specific business environment, processes and operations. It will identify major cost components, and prepare recommendations how to reduce costs calculating return of investment (ROI) and total cost of ownership (TCO) calculations for a new technology, when applicable.
With a professional audit service, you get
- independent proficiency
- realistic approach to existing problems
- up-to-date technology knowledge
- experienced project management
Software development
The team
Recosense is supported by a full-service software development team. The skills of its engineers, designers, and developers cover full-stack software (mobile, backend, frontend, mobile, middleware) and hardware development. Our team
- has well trained software development experts, working with up-to-date technologies like Node, React, .NET Core, NoSQL or MariaDB and MSSQL.
- has dedicated groups of developers for legacy systems too, with deep knowledge of .NET, PHP, C, C++ and the main database servers like MySQL and older MSSQL versions.
- works based on strict SLAs to assure reliable service every time.
Development methodology
Due to the complexity of software and hardware development, a multiple and variable list of the Software Development Life Cycle” (SDLC) requirements exist. You have to pick the most tailored one for you. The right agile methodology applies an iterative or spiral model, where tasks are divided into sprints (or groups of work items) in general. One sprint has the following steps:
- summary of the previous sprint, evaluation of the test report
- finalising the requirements, what needs to be done in next sprint
- prioritizing
- defining dependencies and information required
- estimation of work
- requirement freeze during the sprint
- development work
- testing, reporting
Each software development project has a specific, detailed project schedule.
Software security assurance
Software development and software support processes fulfil the requirements of the information security standards (ISO 27001:2005).
Software security assurance guaranteed
Our team minimizes any risks posed by vulnerabilities through early detection, remediation, and other methods so that the software will be free from security vulnerabilities.
Development lifecycle security: Our team undertakes that by deployment time, your application will be secure and stable against attacks; regulation monitoring and risk management are part of this protocol too.
Process improvement
We are continuously improving our processes by applying strict external and internal standards:
- ISO 9001 Quality Management System
- Capability Maturity Model Integration (CMMI)
- ISO 15504 Software Process Improvement and Capability Determination
Support services
The team
An experienced infrastructure team helps you design, build and support your IT infrastructure.
Design service – The IT infrastructure team with support engineers will meet your current and future business needs. They will always find you the best solution for you.
Build service – Our team supports you in setting up new IT infrastructure elements
7/24 support service – We provide continuous support for your infrastructure on-site or remote.
Project management service – Each project gets to a dedicated project manager. His role is to assure 100% satisfaction. Your project manager:
- is a single point of contact
- ensures ITIL-based operational processes
- provides metrics and reports about the service delivery
- makes a 360 degrees performance evaluation of the service team members
- is involved in resource planning
Incident resolution process
It includes but is not limited to the following activities.
- Pro-actively monitor systems thorough established tools in order to ensure fast and accurate incident resolution
- Maintain system hardware and software and contribute toward the resolution of incidents.
- Coordinate activity for incident resolution with the customer
- Prevent potential incidents based on monitoring results
Service Reports
Based on predefined forms our team sends reports to review implemented infrastructure
- incident report, SLA report
- Request for Service report
- Configuration report
- Key Performance Indicators (KPI) report